Complaints and Warranty

Complaints can be notified directly to us by mailing to info[AT]altoys[.]eu. If this does not lead to a solution, it is possible to register your dispute for mediation through the Stichting WebwinkelKeur. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.

Warranty. We care about our products and logically do our best to deliver it to you in top condition. Nevertheless, an order is broken during transport or something else happens that entitles you to warranty. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will charge for repair or replacement free of charge.

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