Shipping & returns

Shipments

Parcels are sent within 1 working day if the items are in stock. Packages to the Netherlands, Germany, Belgium and Luxembourg are usually delivered within 1 working day. Rest of Europe depending on the distance 1 - 3 working days longer.
The same applies to pallet transport, but handling usually takes 1 working day longer.

Returns

Returns are at your own expense. We can provide you with a return label, but this will be deducted from your credit. We charge the same amount for return costs as for shipping when purchasing. You can request a return label from us by order number. You will receive a DPD label by email, which you must print out, stick on the original shipping box and hand it in at a DPD parcel shop.

Please remove the old label or make the barcode unreadable to avoid errors during the return shipment. If you want to create a return label yourself, you must use the following return address

Altoys - returns
Edisonweg 1-F
NL-1821BN Alkmaar